Our Values
Transparent Advice
Our service was recently described as "navigating clients through the smoke and mirrors of the mortgage world."
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We want you to have all of the information available to make an informed decision about your mortgage & will make sure that you understand the agreement that you're entering into.
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Our commitment to you
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We will:
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provide you with clear information about the products and services we offer, including fees and charges
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ascertain your individual needs, preferences and circumstances before recommending a mortgage
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only recommend a mortgage that we consider suitable for you and that you can afford – and always the most suitable from the available options
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not recommend a mortgage; either if we don’t consider it appropriate or can’t find one we consider suitable for your circumstances
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encourage you to ask if there’s something you don’t understand
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give you access to a formal complaint’s procedure should you become unhappy with our Service
Exceptional Relationships
As a company, we are committed to creating a meaningful, long-term relationship with you that is based on understanding, knowledge and commitment to progress. We are a company of action: proactive, professional and committed to creating long-term success and financial progression for you, as our client.
Understanding that everyone's needs are different, our approach is as individual as you. We know the financial side of life can be complex so we work hard to get to know you and your aspirations through careful planning and consultation, providing quality advice and practical pathways to help you achieve what you want.
The support you need when you need it
We go beyond the norm here at White Mortgages.
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Our work with you doesn't stop when we've successfully applied for your mortgage, we're with you to completion and beyond.
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We're here for you at every step of your mortgage journey; at every remortgage point, at every house move and at any point in between.
Start a conversation with our advisers today
01522 540777